Cancellation and Refund

At Floramour, we strive to provide the best shopping experience for our customers. Please read our cancellation and refund policy carefully before making a purchase.

1. Order Cancellation Policy

  • You can cancel your order within 12 hours of placing it, provided it has not been shipped.

  • Once the order is shipped, cancellation is not possible.

  • To cancel an order, please contact us at floramourindia@gmail.com or call us at the numbers below.

  • Approved cancellations will be refunded to the original payment method within 5-7 business days.

2. Refund Policy

  • We accept refunds only in the following cases:

    • Wrong product delivered

    • Defective or damaged product received

  • Refund requests must be raised within 7 days of receiving the product.

  • The product must be unused, in its original packaging, and returned to us.

  • Once we receive and inspect the returned item, we will process the refund within 7-10 business days.

  • Refunds will be credited to the original payment method.

3. Return Process

  • To request a return, contact us at floramourindia@gmail.com or call us at the numbers below.

  • Our team will guide you on the return process.

  • Customers must bear return shipping costs unless the return is due to our error.

4. Payment Disputes

  • In case of payment disputes, Razorpay’s dispute resolution process will apply.

5. Contact Information
For any cancellation or refund-related queries, please contact us at:

  • Business Name: VORA CREATION

  • Address: Basement 1,2 ATLANTIC PLAZA, SENAPATI BAPAT MARG, DADAR (W), MUMBAI-400022

  • Email: floramourindia@gmail.com

  • Customer Care- +91 9136017224

By placing an order on Floramour.in, you agree to our Cancellation and Refund Policy.

Last Updated: 05/02/2025